Christian Heitkamp, Director of Products (CMO) at NICE IT Management Solutions GMBH, takes you on a cross-industry journey focused on 3rd party workloads such as Microsoft 365, Teams, VMware, and Oracle monitoring. You will learn about key customer successes in the healthcare, finance, and manufacturing industries, featuring SCOM as the foundation for highly-adaptive business service monitoring. Besides getting first-hand management pack development knowledge, you will also learn about valuable technical knowhow.